We wish to make your shopping experience with us pleasant and completely satisfactory. If you are not 100% satisfied with your purchase, you can return it to one of our retail store locations within 30 days. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error).
- Returned products must be unopened and sealed, unless defective and Refused Shipments.
- They must be returned within 30 days.
- We will not charge any restocking fee.
- We will not refund the shipping charges.
- Once a product is returned, refund amount will be credited back to your account within 7 business days.
- After 30 days, no returned products will be credited.
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, ship happens, and it is possible that your package might incur damage during shipment. In some rare cases, an item may be defective.
If you receive a damaged or defective item in your order, please request a refund or replacement (you can do it online with just a few clicks!) and wait until your request is approved before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you by email.
If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box later. You can track each package and see which products were shipped in each box.
If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement with just a few clicks at Contact Us Center.
If you received an incorrect item in your order, please Contact Us. If the product you received is like the product pictured online, you may have received an updated version of the product with a new label and/or similar name. We may request pictures of the product you received to help in the processing of your refund or replacement request.
Please contact us via chat or phone (1-510-324-2903) immediately and we will do everything we can to re-route your package to the correct address. However, depending on the shipping carrier and the package’s status, we may not be able to re-route your package.
You are responsible for ensuring the information in your order is correct; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.
Sometimes, item(s) or orders may be canceled by us for various reasons, including (but not limited to):
- Item(s) out of stock and unavailable for shipment.
- Issues in processing your payment information.
If your order or item(s) in your order are canceled, we will send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.
We follow specific protocol, including conducting frequent inventory checks, to ensure we are delivering you the freshest items possible. In the unlikely event that you receive an item that is expired, please Contact Us directly so we can solve the issue.
If your order status or tracking details show that your package was delivered, but you cannot locate it, we recommend waiting at least 24 hours before acting, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:
- Look for a notice of attempted delivery.
- Check nearby spots where the package may have been left.
- Ask a neighbor if they accepted a delivery on your behalf.
- Verify the shipping address on your order to ensure it was correct.
If you have followed the above steps and your package still cannot be located, please Contact Us directly so we can help.
For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us via chat or email to request a refund within 30 days of your purchase.
Due to both customs regulations and shipping costs, we unfortunately cannot issue replacements for items or orders shipped outside of the U.S.
As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
If the package(s) is returned to us because of an address error made by the customer or the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Peta2z for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Before returning the product, please call us at (510-324-2905). Kindly mention your Order number and Date ordered.
7910 E Baltimore St,